Privacy · EMA Foundation
Refunds & Returns Policy
📅 Last updated June 2026
💳 Payments by Stripe
🌐 emafoundation.com
Contents
01 · Overview
02 · Donations
03 · Event Tickets
04 · Shop Orders
05 · Recurring Gifts
06 · How to Request
07 · Processing Time
08 · Contact
01
Overview
EMA Family Foundation is a registered 501(c)(3) nonprofit organization
— EIN 92-0383686. Because our resources are directly allocated to the
causes we support, our refund policy differs from a typical retail
business. This page explains our policy for donations, event
registrations, and merchandise orders.
Donations
Case by case
Generally non-refundable. 30-day review window.
Event Tickets
Non-refundable
Full refund only if EMA cancels the event.
Shop Orders
14-day returns
Damaged or defective items accepted within 14 days.
Recurring Gifts
Cancel anytime
Cancel your monthly gift at any time, no penalty.
02
Donations
All donations to EMA Family Foundation are used directly to support
our nonprofit mission and our four supported causes. Because funds
are allocated promptly upon receipt, donations are generally
considered final and non-refundable.
📌 However, we review refund requests on a case-by-case basis.
If you believe a donation was made in error — such as a duplicate
charge, an incorrect amount, or unauthorized use of your payment
method — please contact us within 30 days of
the transaction and we will work with you to resolve it fairly.
Circumstances that may qualify for a donation refund:
- Duplicate or accidental double charge
- Unauthorized or fraudulent transaction
- Incorrect amount charged due to a technical error
- Change of mind after a completed donation — not eligible
- Request submitted more than 30 days after the transaction — not eligible
🔒 All donation transactions are processed by Stripe and can be
verified by the transaction ID in your confirmation email.
03
Event Tickets
Event registrations — including General Admission and VIP tickets
for events such as Bridges of Hope 2026 — are
non-refundable once confirmed. This policy exists
because event costs (venue, catering, production) are committed
in advance based on confirmed attendance.
❌ Not eligible for refund
- Change of mind or schedule conflict
- Unable to attend due to personal reasons
- Request submitted after the event date
- No-shows on the day of the event
✅ Eligible for full refund
- EMA Foundation cancels the event entirely
- Event is postponed and you cannot attend the new date
- Significant change to the event format or location
- Duplicate ticket purchase due to technical error
✅ If EMA Foundation cancels or significantly changes an event,
all registered attendees will receive a full automatic
refund to the original payment method within 5–10
business days — no action required on your part.
Tickets are transferable. If you cannot attend, you may transfer
your registration to another person by contacting us at least
48 hours before the event.
04
Shop Orders & Merchandise
We want you to love your EMA Foundation merchandise. If there is
a problem with your order, we will make it right. We accept
returns on physical merchandise within 14 days of
delivery under the following conditions.
Situation
Eligible?
Resolution
Item arrives damaged or defective
✅ Yes
Full refund or replacement
Wrong item shipped
✅ Yes
Full refund or replacement + return shipping covered
Item not received (lost in transit)
✅ Yes
Replacement shipped or full refund
Change of mind / no longer wanted
❌ No
Not eligible for return
Item used or not in original condition
❌ No
Not eligible for return
Request after 14 days of delivery
❌ No
Outside return window
Digital products
❌ No
All digital sales final
📦 To initiate a return, please contact us within 14 days of
receiving your order. Include your order number, a description
of the issue, and a photo if the item is damaged. We will
provide a prepaid return label in applicable cases.
05
Recurring Monthly Gifts
Monthly recurring donations can be cancelled at any time with no
penalty, no cancellation fee, and no minimum commitment period.
Your cancellation will take effect before the next scheduled
charge.
1
Email us at
support@emafoundation.com
with the subject "Cancel recurring gift"
2
Include the email address used for your
donation and your approximate monthly amount
3
We confirm your cancellation within 1
business day. No further charges will be made.
If you were charged after requesting cancellation due to timing,
we will refund that charge in full — no questions asked.
06
How to Request a Refund
To request a refund for any reason, please follow these steps:
1
Email us at
support@emafoundation.com
within the applicable window (30 days for donations,
14 days for merchandise)
2
Include the following: your full name,
email used for the transaction, transaction date,
amount, and reason for the request
3
For merchandise returns: attach a photo
of the item showing the damage or defect
4
We review your request within 3 business
days and notify you of our decision by email
5
If approved, your refund is processed
through Stripe back to your original payment method
07
Processing Time
Once a refund is approved, processing times depend on your
payment method and bank. Here is what to expect:
Day 1–3
We review your request and notify you of our decision
by email.
Day 3–5
If approved, we initiate the refund through Stripe.
You will receive a Stripe refund confirmation email.
Day 5–10
Credit card refunds typically appear within 5–10
business days depending on your bank or card issuer.
Up to 10 business days
Debit card refunds and bank transfers may take up to
10 business days to reflect in your account.
⏱️ If you have not received your refund after 10 business days,
please check with your bank first. If the issue persists,
contact us with your Stripe transaction ID and we will
investigate immediately.
08
Contact Us
For refund requests, return inquiries, or any questions about
this policy, please reach out to our support team. We aim to
respond to all messages within 1–2 business days.
Organization
EMA Family Foundation
EIN
92-0383686
Support email
Response time
1–2 business days
Website